Shipping & Returns

Shipping Policy

We deliver freshly made food items with care — batch-wise production means freshness is prioritized at every step.

Order processing

Processing time: All items are prepared only after we receive your order. Orders are dispatched within 2 to 3 days from the time of order confirmation. Custom or bulk order items may take 3–7 business days.
Batch dispatch: Items produced in a particular batch are shipped together; if an item is awaiting the next batch, the order will either wait for that batch or be shipped separately depending on your preference at checkout.

Delivery areas and partners

Service area: We ship across India; select pin codes are shown at checkout.
Carriers: We use trusted courier partners and regional transporters to ensure safe handling of fragile jars and sweets.

Shipping charges and free shipping

Charges: Standard shipping fees apply based on weight, distance, and chosen delivery speed.
Free shipping: Free standard shipping for orders above the minimum cart value displayed at checkout.

Estimated delivery times

Standard delivery: 3–7 business days after dispatch (metro areas typically faster).
Express delivery: 1–3 business days where available; extra charge applies.

Tracking and notifications

Tracking: A tracking number and link are sent by SMS/email once the order ships.
Notifications: You’ll receive updates at dispatch and on delivery.

Packaging and handling

Safety-first packaging: All food items are packed with food-safe cushioning, tamper-evident seals, and insulated options for hot-weather transit.
Batch labeling: Each package shows the batch number and production/expiry dates for traceability.

Returns, refunds, and replacements:

Perishable policy: Because products are perishable, returns are accepted only for damaged, spoiled, or incorrect items reported within 24 hours of delivery with photos.
Resolution: We offer a replacement or full refund after verification. Shipping costs for verified replacements are borne by us.Cash on delivery and payment.

Cash on delivery and payment

Payment options: Prepaid (card, UPI, net banking) and Cash on Delivery (where available).
COD charge: A nominal COD fee may apply.

Delays and exceptions

Weather or strikes: Unexpected delays due to weather, carrier issues, or local restrictions may occur; we will notify you and re-route if needed.
Rural deliveries: Remote addresses may have longer delivery windows and a surcharge.

Contact and help

Support: For shipping queries, tracking help, or to request a split-batch shipment, contact our support team via the contact details on your order confirmation.
Escalation: If an issue isn’t resolved, mention your order number and batch number for faster support.